The issue you are having is due you are the Administrator instead of Owner of the Family Tree. Administrators do not have the same authority as owners. While they can add, delete or modify content in
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the Family Tree they cannot send out invitations or download GEDCOM files. Only the Owner has those privileges. We have made you the Owner. You should now be able to perform these tasks. Sorry for the delay in our response
Help, please. The 'notes' information on one of my ancestors mysteriously disappeared. Can you tell me if it can be found somewhere in your archives? I have emailed you 3 times with no response.