gedcom upload not working

Discussion in Technical Forum started by Kathy Sexton, Oct 10, 12:03 AM
KS
Kathy Sexton
  website
is anyone else having trouble uploading a new gedcom? It has always been instant. Now it says it is in Que and could take up to 24 hours. that was about 30 hours ago and there is no response from Tribalpages
DF
David Falconer
  website
Kathy:

Did you succeed yet in uploading a new gedcom and getting an acknowledgement from TP? I tried to upload a large gedcom to replace my existing TP content on Oct. 19. Haven't received an ack yet, but on looking at my TP site, I see that almost half the names are missing, and what's left is a mess. When I tried to upload a backup gedcom today (Oct. 21), I was warned that it could not be done until uploading the Oct. 19 gedcom was completed.

I'm getting nervous that some technical problem might be affecting Tribal pages.

KS
Kathy Sexton
  website
Kathy: Did you succeed yet in uploading a new gedcom and getting an acknowledgement from TP? I tried to upload a large gedcom to replace my existing TP content on Oct. 19. Haven't received an ack more ...
yet, but on looking at my TP site, I see that almost half the names are missing, and what's left is a mess. When I tried to upload a backup gedcom today (Oct. 21), I was warned that it could not be done until uploading the Oct. 19 gedcom was completed. I'm getting nervous that some technical problem might be affecting Tribal pages
yes, it finally loaded, but took about 3 days. I have not actually inspected it for errors though. And I never received a response from Tribalpages. I am super bummed about it because I rely on this site.

I do not understand what is going on, I am looking for a replacement website though as this is simply unacceptable.

DF
David Falconer
  website
yes, it finally loaded, but took about 3 days. I have not actually inspected it for errors though. And I never received a response from Tribalpages. I am super bummed about it because I rely on this site. more ...
I do not understand what is going on, I am looking for a replacement website though as this is simply unacceptable
Hi Kathy:

I'm glad to hear your tree finally uploaded.

Two suggestions:

(1) PHONE TP. Their number is on the page related to your TP account information.

(2) Try uploading a fresh gedcom to a NEW (free) Tribal Pages site. If upload is successful you can upgrade it to add bells and whistles, and then cancel your payments for your old site.

I did both - created a new fresh site. The old gedcom is still not uploaded to update the old site.

Best wishes
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